Frequently Asked Questions

1. Give a unique name to your store. This will be the first part of your site’s URL: [your site’s name].arabishopix.com

2. Provide your personal information: name, business name, phone number, and email address.

3. Click the “Create my Store” button and the webstore will be automatically created.

4. Fill out settings:
   a. Select the available shipping method(s) for your shop (Home delivery and/or pick up from the store).
   b. Select the available payment option)s) for your store (Online payments and/or cash on delivery/ at the store).

5. Select a theme and customize the theme’s font and colors based on your needs.

6. Fill out the Homepage sections: This page is required to fill out.

7. Fill out the Contact Us page sections: This page is required to fill out by adding your contact information: city, address, phone number, and contact email.

8. Create categories of your products and/ or services.
   a. Click “Add Categories” in the top right corner. The latter will appear in the top navigation of the website’s homepage. Add as many categories as you need.

9. Create your inventory with the offered items by adding them one by one or using the bulk import.
   a. Adding items one by one:
   i. Click on the top right “Add Item” button.
   ii. Add name and description.
   iii. Upload photos.
   iv. Add price and discount, if it applies.
   v. Add the available quantity and maximize the amount for a single order.
   vi. Add product attributes by selecting a related category and adding product SKU. You can also add variations of your items under this section.
   vii. Set the return policy.
   b. Create a CSV file with the same data based on this sample.

10. Verify or register your Arab Bank account. After verification, your site will be automatically published.

You can create your webstore in less than 5 minutes. After that, you need some time to personalize the webstore based on your needs (design, content, and inventory). Depending on your needs, it can be completed in 30 minutes or more.

• A unique name for your store.
• Personal information (Name, business name, phone number, email address).
• Select shipping options.
• Select payment options.
• Logo and favicon.
• Select a design for your site.
• Create content for your Homepage and Contact Us pages.
• List of the categories of your products and/or services.
• List of your products and services.
• Verify your existing Arab Bank account or if you don’t have one yet, you request opening an account digitally.

Arabi Shopix is an all-in-one platform solution for your webstore.

Arabi Shopix offers a 3-month trial period and then a monthly subscription fee is applied based on the selected plan.

No, you can set all the details (design, content, and inventory) in your admin interface.

Income and registered users.

Yes, you can. Read more about the import/export functionality under the “How can I do a bulk import of my items with a CSV file?” question.

There's no set limit to the total number of products you can add to your site.

You can promote items by visiting the Manage Marketplace/Inventory menu under the Item tab. If you click on the first icon button, the promotion button (showing a home with a star), brings up a pop-up where you can allow to promote the item to the Homepage. If you click the button again you can reverse the action. The item you promote will be visible on the Homepage. The order of the items reflects how you promoted and saved items. You can see this order under the promotion button.

You can filter for the promoted items under Manage Marketplace/Inventory menu by selecting the Item tab.

Yes, the promoted items reflect the order of how you save them. You can see this order under the Promotion button on the Manage Marketplace/Inventory menu by selecting the Item tab.

We will show random items from your inventory on the Homepage.

​​If a product is sold out, the product displays in your store with a SOLD-OUT flag. Customers can't add the product to their carts until you change the quantity in stock.

Yes, you can offer special promo codes that will be applied for the whole purchase of the users.

Yes. To include tracking numbers in Order Shipped emails, enter the tracking number when marking the order as complete.

Products added to a customer's shopping cart will remain in the cart indefinitely. If a customer leaves your site and comes back later, the cart will appear as they left it. If a product sells out before they return, we’ll ask the customers to remove the out-of-stock items from their cart.

Please try resetting your password. If this doesn't work, please contact our Customer Service team via the “Contact Us” form with your account details.

On the login screen, click on the reset password link, add your email address and we will send you a reset password link.

If you would like all your information to be removed from the Arabi Shopix database, please contact our Customer Service team via the “Contact Us” form.